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5 Tips to Help Small Business Owners in a Struggling Economy
Recession. It’s an ugly little word on the mouths of everyone in our country. The economy is struggling and as such, small business owners are feeling the brunt of the falling dollar. Out Of Business signs are becoming more and more rampant, and that leaves small business owners to wonder, what can I do to save my livelihood?
Times are tough. But there are important business strategies businesses owners can take during these times to ride it out in hopes of calmer seas. Below are 5 tips for business owners to be considered:
-Don’t Set and Forget
All businesses, big and small, have to make goals. Goals help drive your business into the next phase and keep things moving forward. We all have days where it feels like we are cleaning up one mess after another with no real sense of direction. But it is vital that we have a long in mind, to keep things on track. The biggest mistake most small business owners make, is they set and forget. They pick a goal, but don’t set forth any motion to achieve it. A goal without a plan of action, or due date is like getting on a plane without a destination. Sure, you’re plane is going somewhere, but you have no control over where…and more importantly…HOW that plane is going to land. There is some food for thought. The recipe for success is Goal + Action = Achievement. Set a goal, and a date to reach it by. Get a plan together to make it happen.
Image is Everything
How you look is how people judge you. Period. It’s not pretty but it’s the truth. Businesses that present a professional image seem more trustworthy and therefore, it is easier for customers to feel good investing their money in your products. The economy is tight on everyone’s pockets. So an ace in the hole for competing businesses is simple: Look better than the other guy. Offer a good product, and present it well. Make your customers feel safe and secure in purchasing from you. Taking the time to maintain a professional, and well kept business shows that you take it seriously, which encourages your customers to do the same.
A few good tips to consider for maintaining the proper image are: Phone etiquette. Make sure all employees are trained to answer the phone in the appropriate manor. Dress Code. This can vary widely depending on your business, but bear in mind what you would want to see if you were a customer at your store. Customer Service. Insure that all employees who deal with customers have proper training. If a customer has a good experience, they may tell 3 people. If they have a bad one, they’ll tell 7 to 10. Maintaining a good report with your customer is paramount.
Publicity Matters!
You’ve got a great product. You’ve got a wonderful business, offering competitive deals. But you’ve got no customers. It doesn’t matter how amazing your business is, if no one knows about it, you’ll never make any money with it.
During this hard economic time, many people have found internet marketing to be an excellent way to capitalize on their publicity efforts for the lowest cost. Using the internet as a marketing tactic can seem a bit overwhelming at first, but with a few simple guidelines you could see a huge R.O.I. First and foremost, invest the time and money to get a professional looking website and make sure it is search engine friendly. If people can’t find your site, they’ll never find your business. Also, consider taking advantage of small business support.By doing this it will help interaction between you and the customers.
Peer Groups
Being the owner of a small business can be a struggle. You work long hours, worry over details, and have the responsibility of your employees’ livelihood on your plate. There are times when you feel like no one understands your daily struggles. But there are people who do: other business owners. By joining, and becoming active in a peer group for business owners, you can interact with other people who understand the daily fight you face. Not only is this a great tool for your personal health, it can help grow your business. Organizations like The Alternative Board provide small groups and a moderator. These groups meet and discuss their business models, plans, and goals. Other business owners in the group can then offer advice, or tips to help you see those goals become reality. Take advantage of other people’s knowledge and experience, while offering up your own. There are many TAB boards locations, and certainly one near you.
Schedule Time for YOU
You’re the hardest working person at your business. You work through lunch to catch up on paper work. You squeeze a few hours in after close to get organized for tomorrow, and you spend your weekends in front of a computer screen instead of at the park with the kids. This is the price we pay to own our own business. But remember time is constant. It’s our perception of time that changes. We’ve all had those days when the clock moves so slow it feels like it’s going backwards. And we’ve all had those days when we glance at the clock and then a few seconds later it’s the end of the day. Time didn’t change, how you looked at it did.
Studies show that taking half and hour, to an hour break daily helps to clear your mind, revitalize you and get you ready to deal with stress. So whatever it is you enjoy doing, be it a brisk walk, reading, a short nap, listen to music… do it every day. Schedule it into your day and stick to it like you would a meeting with a client. The benefits in your overall health and attitude will more than exceed the time invested. Remember you are the most important person in your business; make sure you take time to enjoy it.
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